Legal Notice
Camino de Santiago Reservas
These general terms and conditions govern the use of the services provided through the website www.caminodesantiagoreservas.com, owned by VIAJES CARMI and available free of charge to Internet users. By using our Website, you become a user and fully and unreservedly accept each and every one of the General Terms and Conditions in the version published by Camino de Santiago Reservas at the time you access our Website, as well as our privacy and personal data processing policy.
Users must carefully read the General Terms and Conditions each time they intend to use our Website. Likewise, use of the Service is also subject to all notices, rules of use and instructions brought to the User's attention by Camino de Santiago Reservas, as provided for in these General Terms and Conditions, insofar as they do not conflict with them.
Camino de Santiago Reservas reserves the right to deny or withdraw access to its Website, at any time and without prior notice, from Users who fail to comply with these General Terms and Conditions or any Specific Terms and Conditions that may apply. The details of the owner of this Website are as follows:
• Company name: VIAJES CARMI, S.L.
• Location: Zamora
• Telephone: 639 635 925
• E-mail: info@caminodesantiagoreservas.com
• Address: C/ Candelaria Ruiz del Arbol, 3, 3º Dha Zamora
• Tax ID No.: B-49305857
Camino de Santiago Reservas Statement and Limitation of Liability
Camino de Santiago Reservas accepts no liability for damages of any kind that may arise from Users' use of this Website, its services or its content.
Camino de Santiago Reservas does not guarantee the availability or uninterrupted operation of its Website and/or services. Nevertheless, whenever possible, Camino de Santiago Reservas will provide prior notice of any interruptions affecting the operation of our Website or the Services offered through it. In this context, Camino de Santiago Reservas accepts no liability for damages of any kind that may arise from the unavailability or interruption of our Website or its services.
All content available on the Camino de Santiago Reservas Website is owned by Viajes Carmi and is protected by intellectual property laws. Camino de Santiago Reservas declares that the industrial property rights (trade marks, trade names, etc.) appearing on this Website are its property and are duly protected under applicable Industrial Property legislation. Content that is not owned by Camino de Santiago Reservas is included for advertising purposes and with the aim of promoting its respective owners. Camino de Santiago Reservas will remove any unwanted third-party content. To this end, third parties who do not wish their promotional content to appear on our website should send an e-mail to info@caminodesantiagoreservas.com expressly requesting its removal. The reproduction, distribution, public communication and modification of any element owned by Camino de Santiago Reservas is strictly prohibited without its express authorisation. Unauthorised use of any of the aforementioned elements or any other element forming part of the intellectual or industrial property of Camino de Santiago Reservas will give rise to any criminal and/or civil liability, or liability of any other nature, established by law. Under no circumstances will Camino de Santiago Reservas be liable for infringements committed by Users affecting third-party rights. The User declares that they are the owner of the texts or Images they publish or, failing this, that they hold the relevant exploitation rights over them. By virtue of this condition, the User grants Camino de Santiago Reservas, free of charge, for a period of 25 years and worldwide, the rights to reproduce, distribute and publicly communicate such content through websites, digital information bulletins and other similar publications. The transfer of such texts and Images to third-party websites is also expressly authorised. The User accepts that they will be solely responsible, and that Camino de Santiago Reservas will be exempt from any liability, in respect of any claim made by a third party as a result of non-compliance with the provisions of this paragraph.
Applicable Law and Jurisdiction
These terms and conditions shall be governed by Spanish law, which shall apply to any matters concerning interpretation, validity and enforcement not expressly covered herein. Camino de Santiago Reservas and the User, expressly waiving any other jurisdiction to which they may be entitled, submit to the Courts and Tribunals of the User's place of residence for any dispute that may arise from the provision of the services covered by these General Terms and Conditions. If the User resides outside Spain, Camino de Santiago Reservas and the User expressly waive any other jurisdiction and submit to the Courts and Tribunals of Zamora.
GENERAL BOOKING TERMS AND CONDITIONS
Booking and purchasing any of the trips included in this programme implies full acceptance of these general booking terms and conditions.
These general terms and conditions shall be governed by Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other supplementary legislation (BOE 287 of 30 November 2007), as well as all other applicable provisions.
The contractual relationship between the organising Agency and the customer is governed by these general terms and conditions, by any specific clauses agreed in the package travel contract and by the trip information sheet detailing its final contents.
The customer is responsible for checking the documentation received from the organising Agency, and any questions regarding it must be raised before the start of the trip.
ORGANISATION: The technical organisation of the trips included in this programme has been carried out by AGENCIA DE VIAJES CARMI, S.L., Tax ID No.: B-49305857, with registered office at C/ Candelaria Ruiz del Arbol, 3, 3º Dcha, 49016 Zamora. Online Travel Agency duly registered with the Directorate-General for Tourism of the Autonomous Community of Castilla y León, under licence number CICL.49-030.
The Agency holds compulsory civil liability insurance and the mandatory guarantee required by the Public Administration.
BOOKING AND ADMINISTRATION: The services included are those specified in each catalogue/brochure. If the trip is modified by either party, the services included and excluded will be specified in the corresponding contractual documentation. Upon accepting the booking, the customer must pay a non-refundable deposit of €60 per booking as an administration fee. Once the booking has been confirmed, the deposit will be deducted from the final price of the trip. If the Agency is unable to provide the requested trip, the deposit will be refunded to the customer. Once all the trip information and itinerary have been sent, the booking and administration deposit will be non-refundable.
PAYMENT: Full payment must be made by the customer no later than 15 days before the start of the trip. If payment is not made, the Agency will consider that the customer has withdrawn from the trip, without entitlement to a refund of the deposit paid.
BOOKING CHANGES: Any booking changes made by Viajes Carmi for reasons including overbooking or other circumstances will be communicated to the customer, who may accept the change or withdraw from the booking. If the customer chooses to withdraw, the Agency will not impose any penalty. If the change is made at the customer's request, Viajes Carmi reserves the right to charge a fee of €30 per customer and per change.
IMPORTANT INFORMATION, SEPTEMBER AND OCTOBER SURCHARGES: Due to extremely high occupancy levels on the sections covering the final 100 km before reaching Santiago de Compostela, as well as the presence of various events, national and international conferences and sporting championships, bookings requested for these dates may be subject to a SPECIAL SURCHARGE, in addition to the high-season surcharge, which will be detailed in each quotation. Furthermore, accommodation in Santiago de Compostela cannot be guaranteed in the city centre or historic quarter, and bookings may be located on the outskirts of Santiago, in which case the corresponding transfers to the city centre will be included.
HIGH-SEASON SURCHARGES: Bookings including an overnight stay between 27 March and 5 April 2026, as well as from 1 June to 15 October 2026, will be subject to an additional surcharge of €30 per person for the hostel option and €60 for all other travel options. This surcharge may also be applied during high season, local public holidays at the destination, etc., when circumstances require it. Before each quotation is accepted, Camino de Santiago Reservas will always inform the customer of any such additional surcharges.
TOURIST TAXES: The prices of our trips and services do not include tourist taxes or accommodation taxes that may be imposed by the competent authorities at the destination. Where applicable, these taxes must be paid directly by the traveller at the accommodation, in accordance with the regulations in force at the relevant time. As these are public taxes outside our organisation's control, their amount, conditions of application and any changes depend exclusively on legislation and the competent authorities. Viajes Carmi S.L. therefore accepts no liability for their administration, amount or collection.
CANCELLATIONS BY THE CUSTOMER: The consumer may cancel the services at any time and will be entitled to reimbursement of the amounts paid, subject to compensating the Travel Agency, except in cases of force majeure, as follows: a) Cancellation between 10 and 15 days before the start of the trip: the customer will pay the booking administration costs and a cancellation charge of 5% of the total trip price; b) cancellation between 3 and 10 days before the start of the trip: the booking administration costs and a cancellation charge of 15%; and c) cancellation within 48 hours before departure: the booking administration costs and a cancellation charge of 25%.
If the customer fails to appear at the start of the trip, they will be required to pay 100% of the trip price.
If the Travel Agency is required to cancel any of its programmes for reasons not attributable to the customer, it will reimburse the customer in full for all amounts paid for the Programme.
The Agency will not be obliged to compensate the customer when cancellation of the Programme is due to force majeure or sufficient cause. Sufficient cause shall be understood as circumstances beyond the control of the party invoking them, which are abnormal and whose consequences could not have been avoided despite exercising due diligence.
Where a trip is subject to a minimum number of participants and this is expressly specified, the Agency may cancel the trip if the minimum number of participants is not reached, provided that the customer is notified at least 10 days before the scheduled departure date.
TRANSFER OF BOOKING: The principal contracting party or beneficiary may transfer their booking free of charge to a person who meets all the conditions required for the trip, provided that written notice is given at least 15 days before the start date of the trip. The person transferring the booking and the transferee will be jointly and severally liable to the Agency for payment of the outstanding balance, as well as any justified additional costs arising from the transfer.
DOCUMENTATION: All persons booked on the trip are responsible for ensuring that they have the necessary valid documentation for the country being visited (national identity card, passport, visas, health requirements, etc.). The Agency provides information in response to enquiries, but it is the customer's responsibility to confirm requirements with the competent authorities. If, due to missing or incorrect documentation, the customer is required to cancel or abandon the trip, the Agency will apply the conditions set out in the section concerning cancellations by the consumer.
CANCELLATION INSURANCE: Customers who have taken out cancellation insurance in connection with any of the trips will be entitled to reimbursement by the insurance company of the corresponding amounts paid, in accordance with the cover provided under the relevant insurance policy.
JURISDICTION: For the interpretation, application of or any claims relating to these terms and conditions, both the customer and the Organising Agency expressly submit to the Courts of Zamora, waiving any other jurisdiction to which they may be entitled.
LOPD: In accordance with Organic Law 15/1999 on the Protection of Personal Data, this establishment hereby informs you that:
1. The personal data provided by our customers are incorporated into a privately owned file registered with the Spanish Data Protection Agency, for which Agencia de Viajes Carmi is responsible.
2. We guarantee the confidentiality of the personal data registered in our files.
3. We have a security document setting out the technical and organisational measures implemented to safeguard the data contained in our files.
4. You may exercise your rights of access, rectification, cancellation and objection in relation to your data by writing to the following address: VIAJES CARMI. C/ Candelaria Ruiz del Árbol, nº 3, 3º Dcha. 49016 Zamora.